Refund policy

Last updated September 26, 2026

Try before you pay

Every new workspace can use Pro free for 15 days, and the Free plan has no time limit. Because you can evaluate the whole product before paying, we don't offer refunds for a change of mind after a subscription starts.

Monthly plans

You can cancel at any time from Plan & billing or by writing to us. Cancelling stops the next renewal; your workspace keeps Pro until the end of the month you've paid for, then moves to the Free plan. We don't refund part-months.

Yearly plans

A yearly plan is paid in advance at a discount. You can cancel the renewal at any time and keep Pro until the end of the paid year. We don't refund the unused part of a year, except as described below.

When we do refund

• Duplicate or incorrect charges. If you were charged twice, or charged an amount different from the price shown when you paid, we refund the difference in full.
• Charges after cancellation. If a renewal went through after you had cancelled, tell us within 30 days and we refund it in full.
• Our failure. If the service is unavailable for a long stretch because of a fault on our side, we'll credit or refund the affected period.
• Where the law requires it. Nothing in this policy limits a refund you are entitled to by law.

Enterprise licences

The one-time Enterprise licence (self-hosted, with source code) is governed by the licence agreement signed for it, including any acceptance period and refund terms set out there.

How to ask for a refund

Email billing@taxfiler.space from the workspace owner's address with your workspace address and the Razorpay payment ID from your receipt. We reply within two business days. Approved refunds go back to the original payment method; Razorpay usually credits them within 5–7 business days, depending on your bank.

Your data after cancelling

Cancelling never deletes your data. A workspace that moves to Free keeps every client and document; see the terms of service for what happens when an account is closed.